CUSTOMER SUPPORT
CUSTOMER ONSITE AND REMOTE SUPPORT
We know that for most customers, the delivery of the machine is just the beginning of an integration, training and validation process. As well as providing the necessary documentation, our team can also provide onsite assistance during these early stages.
If for any reason the machine needs to be altered or updated after delivery, Innomech can also provide remote assistance for software updates, onsite assistance for more involved alterations, as well as providing all the relevant documentation for revalidation and revisioned updated specifications.
CUSTOMER LOGIN AREA
SUPPORT HELPDESK
Login to Support Helpdesk
SUPPORT AREA
Login to ONEDRIVE
REMOTE SUPPORT
Login to Remote Support
MEETING
Login to Meeting
SERVICE PLANS
Innomech can offer a wide variety of solutions to help support and maintain your equipment
PROCESS SUPPORT
- Applications support
- Protocol development
- System & site review
- Validation & GMP compliance
PRODUCT SUPPORT
- Operator & maintenance training
- System & software upgrades
- Preventative maintenance visits
- Relocations & decommissioning
TECHNICAL HELPDESK
- Email & telephone support
- Onsite service engineers
